Shipping policy
SHIPPING POLICY
Last Updated: June 2026
GENERAL SHIPPING INFORMATION
At VELLARA Boutique, we strive to ensure that you receive your products quickly and securely.
Processing Time
All orders are processed within 1 to 3 business days (Monday through Friday).
Orders placed before 12:00 p.m. may begin processing on the same day, subject to product availability and order verification.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is:
5 to 9 business days (Monday through Friday).
Delivery times are estimates and may vary due to circumstances beyond VELLARA Boutique’s control, including carrier delays, weather conditions, or periods of high demand.
Shipping Costs
✨ Free shipping on all orders.
No additional shipping charges apply.
ORDER CONFIRMATION
Once you complete your purchase, you will receive an order confirmation email containing the details of your order.
This confirmation indicates that we have successfully received your order and that it has entered our processing system.
ORDER TRACKING
Once your order has been shipped, you will receive an email containing your tracking number.
You can use this tracking number to monitor the status of your shipment and view the current location of your package.
If you do not receive your tracking information or experience any issues accessing it, please contact us at:
DELAYED ORDERS
Although most orders arrive within the estimated delivery timeframe, occasional shipping delays may occur.
If your order has not arrived after the estimated delivery period, we recommend waiting up to 2 additional business days and checking the tracking information again.
If your package still has not arrived, please contact our customer support team and provide your order number:
DAMAGED OR INCORRECT ORDERS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please provide:
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Your order number.
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Clear photographs of the item received.
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A brief description of the issue.
Our team will review your case and provide an appropriate solution as soon as possible.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
VELLARA Boutique is not responsible for delays or losses resulting from incorrect or incomplete shipping information provided by the customer.
CONTACT US
If you have any questions regarding your shipment or order, please contact us at:
VELLARA Boutique
contacto@vellaraboutique.com