Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at meneses27jonathan@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at meneses27jonathan@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at meneses27jonathan@gmail.com.

RETURNS AND REFUNDS POLICY

Last Updated: June 2026

RETURNS

At VELLARA Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a return within 30 days of the delivery date.

Return Eligibility Requirements

To be eligible for a return, the item must meet the following conditions:

Be unused, unwashed, and in perfect condition.
Have all original tags attached.
Be returned in its original packaging whenever possible.
Show no signs of damage caused by misuse or improper handling.
The return request must be submitted within 30 days of receiving the order.

We reserve the right to refuse returns that do not meet these conditions.

HOW TO REQUEST A RETURN

To initiate a return, please send an email to:

contacto@vellaraboutique.com

Please include the following information:

Order number.
Full name.
Email address used for the purchase.
Reason for the return.
Photos of the product in case of defects or damage.

Once your request has been reviewed, we will provide you with the necessary instructions to complete the return process.

Please do not send any items back without prior authorization from our customer support team.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the product received is defective or an error was made by VELLARA Boutique.

Original shipping costs are non-refundable.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective, incorrect, or damaged item during transit, please contact us within 48 hours of delivery at:

contacto@vellaraboutique.com

Please include clear photographs of the issue.

Our team will review your case and provide an appropriate solution, which may include:

Product replacement.
Full refund.
Store credit.

ORDER CANCELLATIONS

Orders may only be canceled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled. In such cases, customers must wait until the product is delivered and then request a return in accordance with this policy.

REFUNDS

Once the returned item has been received and inspected, we will notify the customer by email regarding the approval or rejection of the refund.

If the refund is approved:

The refund will be issued to the original payment method.
Processing times may take between 5 and 10 business days, depending on the bank or payment provider.